Stories From Our Customers
Find out why our users trust Klavena for their ecommerce bookkeeping.
Super easy app to use and integrate with your various sales channels. Kevin is VERY proactive in his customer service approach and has always been quick to get ahold of, along with quick to solve issues I had.
After trying multiple times apps, Klavena is the best app I have found and does everything I've been looking for. Customer Service is topnotch which is a huge plus when you are integrating something new in your normal routine for bookkeeping.
I am so happy that I found Klavena to connect my Etsy and Shopify accounts to Quickbooks! It is so easy to use and the customer service is above and beyond anyone else.
I'm so happy to have found Klavena and would not hesitate at all to recommend it. It's made my life so much easier as a small business owner!
We were looking for a solution to sync all our ecommerce platforms into Quickbooks and found this app. It was very easy to use and we also got great support when we contacted the company with questions. Definitely recommend!
Frequently Asked Questions
Still have questions? We're here to help
Does it matter if I sign in with Intuit or Google?
No, both work perfectly fine! Just make sure to stick with the same method every time you log in so you don't accidentally create duplicate accounts.
Does Klavena have an offline mode?
Klavena operates strictly online. This ensures you always have access to up-to-date financial data, real-time insights, and a seamless experience across your connected platforms.
Can I use Klavena outside my country?
Yes. Klavena is a cloud-based application, so you can use it from different countries without any additional fees. However, some features and integrations may vary depending on your ecommerce platform, accounting software, and the regional availability of supported services.
Can I see Klavena in action before purchasing?
Yes, we offer a generous free plan for up to 100 orders/month. We also let you import 1 month of historical data for free.
How does Klavena categorize the sales data in the settlements?
For sales, we categorize the data into product sales, refunds, shipping, tax, promotions, and other income. For expenses, we categorize into fulfillment, commission, storage, and advertisement.
Does Klavena support COGS?
Yes, COGS for inventory items is automatically calculated if you use inventory tracking. QuickBooks Online natively uses the FIFO (first-in-first-out) algorithm to calculate the COGS for an inventory item.
Does Klavena do inventory tracking?
Yes, inventory tracking is available in the Professional tier. The inventory tracking feature uses QuickBooks Online's inventory as a source of truth, and it enables automatic calculation of COGS when the sale occurs rather than when the product was sourced.
How many orders can Klavena handle?
Klavena can handle any number of orders per month, from 100/month up to 10,000/month. If you need more, contact us and we'll create a custom plan for you.
How much does Klavena cost?
Please see our pricing page for details on our plans and pricing.
Can I request a refund?
Refunds are handled on a case-by-case basis. For refund requests and specific eligibility details, please contact support@klavena.com for assistance.
What should I do if I need further help?
If you have a concern that is not covered in these FAQs or you need additional assistance, please contact our support team at support@klavena.com.