Frequently Asked Questions

No, both work perfectly fine! Just make sure to stick with the same method every time you log in so you don't accidentally create duplicate accounts.

Klavena operates strictly online. This ensures you always have access to up-to-date financial data, real-time insights, and a seamless experience across your connected platforms.

Yes. Klavena is a cloud-based application, so you can use it from different countries without any additional fees. However, some features and integrations may vary depending on your ecommerce platform, accounting software, and the regional availability of supported services.

Yes, we offer a generous free plan for up to 100 orders/month. We also let you import 1 month of historical data for free.

For sales, we categorize the data into product sales, refunds, shipping, tax, promotions, and other income. For expenses, we categorize into fulfillment, commission, storage, and advertisement.

Yes, COGS for inventory items is automatically calculated if you use inventory tracking. QuickBooks Online natively uses the FIFO (first-in-first-out) algorithm to calculate the COGS for an inventory item.

Yes, inventory tracking is available in the Professional tier. The inventory tracking feature uses QuickBooks Online's inventory as a source of truth, and it enables automatic calculation of COGS when the sale occurs rather than when the product was sourced.

Klavena can handle any number of orders per month, from 100/month up to 10,000/month. If you need more, contact us and we'll create a custom plan for you.

Please see our pricing page for details on our plans and pricing.

Refunds are handled on a case-by-case basis. For refund requests and specific eligibility details, please contact support@klavena.com for assistance.