Help Center › Troubleshooting & FAQs › Missing Amazon Settlements in Klavena? Here's How to Unarchive Them

Missing Amazon Settlements in Klavena? Here's How to Unarchive Them

Updated Jun 24, 2025
If your Amazon settlements aren't showing up in Klavena, the most common reason is that the reports have been archived by Amazon. Once archived, Amazon blocks third-party tools like Klavena from accessing them via their API — until you manually unarchive the reports in Seller Central.

Why This Happens

Amazon automatically archives older settlement reports after a certain period (often a few weeks or months). While these reports remain visible in Seller Central, they become inaccessible to Klavena unless you request Amazon to regenerate them.

How to Unarchive Settlement Reports in Amazon Seller Central

Log in to Amazon Seller Central

Go to:
Left-hand menu → Payments → Payments → All Statements tab

seller_central_payments

Scroll through your settlement history.
Look for any settlements that have a “Request Report” button.

Click “Request Report” next to each archived settlement you want Klavena to import.

  • This will prompt Amazon to regenerate the report.
  • It may take a few minutes to several hours.
seller_central_request_report

Once complete, the “Download” button will appear next to the settlement. At this point, Klavena can access the report.

Back in the Klavena interface, click on Refresh Settlements

refresh_settlements

And the unarchived settlements should now appear!