Troubleshooting & FAQs

Learn why you may see a delay when downloading Amazon settlements into Klavena and what you can do when you hit Amazon's API rate limit.

Learn why you’re seeing a Gateway Timeout error and what to do to avoid duplicates or delays when submitting requests.

Learn how to update the starting value and adjustment date of an inventory item to fix errors when entering sales receipts dated before the Inventory …

Enable multi-currency in QuickBooks Online to successfully integrate sales channels with different currencies.

QuickBooks Online servers may be temporarily down or facing communication issues; learn what this error means and how to respond effectively.

This error occurs when inventory transactions are processed simultaneously; learn why QuickBooks uses FIFO for COGS and how Klavena prevents conflicts by queuing transactions.

If your Amazon settlements aren't showing up in Klavena, the most common reason is that the reports have been archived by Amazon. Once archived, Amazon …

QuickBooks Online uses FIFO for COGS, which can cause long delays when inserting or editing backdated sales receipts with inventory items, especially if quantities go …

Learn how to unmatch bank transactions to successfully undo imports with Bank Transfer enabled in Klavena.

If you're seeing the message: "Mapping needed: Products need to be mapped to track inventory" it means that Klavena was unable to connect some of …

Some features in Klavena are only available on the Professional plan. If you see a message saying: "Please upgrade to a Professional plan to use …